REFUND POLICY

Right of withdrawal and returns

You have 14 days from the delivery date to request a return or refund, without having to provide a reason.

After this 14-day period, we unfortunately can no longer accept returns or process refunds.

To be eligible for a return:

Exception:
If your item arrives defective or damaged, specific conditions apply.

Once your return is received and inspected, we will send you an email to confirm receipt of your package.

If your refund is approved, it will be processed to your original method of payment within 14 days.

Processing times may vary depending on your financial institution.

If you haven't received your refund yet:

If, after these steps, your refund still does not appear, please contact us via the "Contact Us" page.

Items purchased on sale or promotion are non-refundable, except in the following cases:

Exchanges are accepted only if the product is:

To make a request, please contact us via the "Contact Us" page, including:

We will then provide you with return instructions and the return address.

Return shipping costs are the responsibility of the customer, except in the case of defective or non-compliant products.

Initial shipping costs are non-refundable.

If a refund is issued, return shipping costs may be deducted from the refunded amount.

Delivery times for exchanged items may vary depending on your location and are generally between 10 and 15 business days.

For any return exceeding 75 CAD in value, we recommend using a shipping service with tracking or insurance.

We cannot guarantee the receipt of returned items without a tracking number.