TERMS & CONDITIONS OF SALE

Article 1 — Preamble and Seller Identity

These General Terms and Conditions of Sale (GTC) govern all sales made on the website decorenovation.ca, in its version intended for customers located in Canada.

Decorenovation is a company registered in France, offering decoration and repair products for sale to consumers in Canada.

These conditions apply exclusively to consumers with the necessary legal capacity to enter into a contract.

Article 2 — Purpose

The purpose of these GTC is to define:

Order procedures
Payment conditions
Delivery methods
Return and refund rights
Applicable warranties
Responsibilities of each party

Article 3 — Products

The products offered for sale are described and presented with the greatest possible accuracy.

Photographs, descriptions, and characteristics are provided for informational purposes only and may show slight variations.

Decorenovation is not the manufacturer of the products sold.

Article 4 — Orders

The customer selects the products of their choice and adds them to their cart.

The order is confirmed after:

Cart verification
Acceptance of these GTC
Payment validation

A confirmation email is sent after purchase.

Decorenovation reserves the right to refuse any abnormal, fraudulent, or excessive order.

Article 5 — Prices

Prices are displayed in Canadian dollars (CAD) and include applicable taxes where required.

Delivery costs, if any, are indicated before order validation.

Decorenovation reserves the right to modify its prices at any time without affecting orders already validated.

Article 6 — Payment and Security

Payment is due immediately upon order confirmation.

Accepted payment methods include:

Credit cards (Visa, Mastercard, American Express)
Apple Pay
Google Pay
Shopify Payments solutions

All transactions are secured via SSL encryption protocol.

No bank data is stored on our servers.

Article 7 — Delivery

Delivery Times

Orders are delivered on average within 5 to 7 business days in Canada.

Delivery Methods

Products are shipped to the address indicated during payment.

In case of delay, the customer will be informed by email.

Article 8 — Right of Withdrawal and Returns

The customer has a period of 14 days from delivery to request a return or refund, without justification.

Return shipping costs are borne by the customer, unless the product is defective.

Refunds are processed within 14 days after receipt of the returned item.

Exceptions

The right of withdrawal does not apply to:

Customized products
Made-to-measure items

Article 9 — Returns and Defective Products

If a product is defective or non-compliant, the customer must contact customer service by providing:

The order number
Proof of defect (photo or video)

A replacement or refund will be offered at no additional cost.

Article 10 — Legal Warranties

Consumers benefit from the warranties provided by applicable Canadian consumer protection laws.

These warranties apply independently of any commercial warranty offered by Decorenovation.

Article 11 — Liability

Decorenovation shall not be held liable for:

Any misuse of products
Force majeure events
Temporary interruptions of the website

Article 12 — Personal Data

Personal data is collected solely for:

Order processing
Customer service
Marketing communications

Customers can request access, rectification, or deletion of their personal data at any time, in accordance with applicable privacy laws.

Article 13 — Intellectual Property

All content on the site is the exclusive property of Decorenovation.

Any unauthorized reproduction or use is strictly prohibited.

Article 14 — Applicable Law and Disputes

These GTC are governed by the laws applicable in Canada.

In case of dispute, an amicable solution will be sought before any legal action.

In the absence of an agreement, the competent courts will be seized in accordance with applicable consumer protection laws.

Article 15 — Contact and Customer Service

For any information request, customer service can be reached via the "Contact Us" page of the website.